With about 70 years of experience, Ipsen is committed to ensuring customers are satisfied and feel reassured that their furnace will be running for years to come.
The company’s Ipsen Customer Service (ICS) Team provides complete aftermarket support and services throughout, from retrofits, controls, parts, hot zones and mechanical upgrades, service and technical support to assistance with factory layout planning, developing customer’s process and integration with existing production processes and factory operating systems.
Ipsen knows that gaining precise process and metallurgical results is crucial and hence they focus on process research and development as well as on providing training, advanced customer support and process testing - to ensure customers get the desired results.
Aftermarket Support for Any Brand of Heat-Treating System
The ICS Team can provide the necessary support for all the needs of a customer. This may mean providing the exact same thing customers have always had or customizing equipment to fit specific needs.
The ICS Team is there all through the entire process and beyond. Ipsen can also work with any brand of atmosphere or vacuum furnace, as well as assist with material handling systems, plant layout optimization and much more.
Expanded Aftermarket Support and Services
Customers can rely on the responsive ICS Team to help maintain equipment at peak performance and reduce costly downtime through retrofits, upgrades, maintenance, service, parts and training. Regardless of customer’s location internationally, any time there is a requirement for aftermarket support the ICS Team are available to offer advice on specific situation, as well as provide the required solutions.
The ICS Team also offer user-friendly services that allow customers to easily and swiftly, receive the aftermarket support that is needed. Some of these expanded initiatives include:
- Aftermarket Support Helpline: 1-844-Go-Ipsen
The Aftermarket Support Helpline offers instant support for scheduling service, ordering parts and receiving technical support for furnace, controls and software.
- One-Day Shipment of Parts
The Quick Ship program provides 50 high-use, high-turnover replacement parts that customers can order and receive with same-business-day shipment. Customers can also order other parts needed online through Ipsen’s Parts Quote form.
Local and Global Aftermarket Support
Ipsen’s ICS Team is the largest in the industry and offers quick, immediate support to customer's facilities. As part of their comprehensive support, Ipsen has designated Regional Service Centers located across the United States, which are in place to support customer requirements locally.
They are equipped with Regional Managers and highly skilled Field Service Engineers who offer immediate support for customers. Ipsen also has dedicated personnel, including a global network of 120+ Service Technicians who provide support to international customers.
With the variety of industries and customers that Ipsen serves, every partnership appears a bit different. Some of their customers have their own maintenance teams and they just need Ipsen to send parts at certain intervals to keep their preventative maintenance programs supported. The partnership in this case is in the research and development side of their business. When they have a new, advanced product that they need heat treated, Ipsen works with them to create a furnace that matches their specific requirements- temperature, size, process, pressure, and so on.
Other customers require the ICS Team to be a part of their team. As such, Ipsen assists them with all of their preventative maintenance, any special requirements they may have for retrofits and upgrades on older units and, of course, any advanced, custom equipment they might also need.
In the end, Ipsen’s customers receive top quality aftermarket support and can relax knowing the company’s years of experience have given the tools to keep their equipment functioning at peak performance.