Ipsen has announced that they will be adding six new Field Service Engineers (FSEs) to their already strong support crew, increasing their field service team by 25% to better support customers.
The new FSEs are currently participating in the Ipsen Corporate Academy (ICA), a three month program designed to give each participant valuable tools to help them adjust and excel. The program incorporates a number of hands-on opportunities to build both their mechanical and electrical skill sets, as well as test their problem-solving methods. They are also receiving training specially aimed toward enhancing their customer interaction skills by implementing best practices.
A Research & Development TITAN® furnace is being used as a tool in scenario training as a working model to repair and service during the learning process. In late January, academy members spent time at Ipsen’s Souderton, Pa. facility constructing their own hot zones.
This is Ipsen’s second ICA and Continuous Product Improvement Leader, Michael Berna, who leads academy activities and projects, shares that “the ICA continues to be a great tool for new hires, giving them the ability learn and practice delivering the customer service excellence that sets Ipsen apart. This is where the Ipsen Hard Work Wins mentality is really instilled and we are excited about our future graduates and the energy and dedication they are going to bring to the job.”
The education of these new FSEs highlights Ipsen’s strong investment into the enrichment of its employees’ knowledge so that they may continue to uphold Ipsen’s reputation for providing the best possible customer experience.