High-performance equipment for materials science, is vital in obtaining robust and meaningful results. However, the importance of partnering with a supplier that also provides post-sales support, expertise and trust is now valued as highly as performance.
Micromeritics Instrument Corporation is a leader in the field of materials science and has developed a superior customer service offering including a recently introduced ‘100% Satisfaction Guarantee’ ensuring that any customer who is not completely satisfied with their instrument may return it for a full refund of their purchase amount within the first year of purchase.
Expansion of the instrumentation market means that high-performance instrumentation for materials science is more accessible than ever before, and customers have a greater choice of techniques and providers. A recent survey of Micromeritics’ customers by independent research firm, TechValidate™, showed product quality and reliability was the most important factor when purchasing new technology.
Over half of respondents took advantage of the post-sales service offered by Micromeritics, and in doing so 90% experienced an improvement in the utilization of their data as a result, further highlighting the value of post-sales services. (Source: TechValidate: 3C4-5BE-017)
Of those customers surveyed, 81% found the scientific and technical support offered to be superior to its competitors. (Source: TechValidate: D6D-47A-948) The results of the survey, along with recent customer case studies showcase the high quality service offering presented by Micromeritics.
‘It has become increasingly clear that customers investing large capital expenditure believe the after-care service they receive, is valued as highly as the instrument performance,’ said Greg Thiele, General Manager at Micromeritics Instrumentation Corporation. ‘Within the materials science arena, Micromeritics provides high quality instrumentation and solutions to materials science challenges. Along with our recently introduced ‘Satisfaction Guarantee’, our global network of PhD and Masters level scientists and application engineers, ensures our customers quickly resolve analysis challenges, improve process efficiency and grow their business to its full potential. In short, we seek to develop partnerships with our customers to provide the solutions they need for the best value possible.’
For examples of Micromeritics materials scientist customers, who have praised the quality of customer service, visit www.micromeritics.com/testimonials. To read the full case study, visit http://bit.ly/MICR002