AMECare Performance Services™ from Precitech is a program intended to achieve optimum system uptime with expected annual service costs. This program ensures that peak performance and optimum return on investment is realised over the service life of the equipment. Customers receive high-value added service solutions through the network of global service engineers of AMECare Performance Services.
Precitech's AMECare Performance Services™ develops and offers a variety of service modules on an a la carte basis. This means that customers can customize the scope of services to fulfill their specific requirements.
The service modules offered by Precitech as part of its AMECare Performance Services™ are as follows:
- Installation and commissioning support
- Preventive maintenance and service contracts
- Factory repair
- Field service support
- Hardware and software upgrades
- Applications support
- Spare parts
- Comprehensive warranty
Installation and Commissioning Support
Customers receive support for their investment from Precitech starts from day one. Precitech offers installation and commissioning services for all of its machines. Zero-defect installation is the major reason behind the overall success and profitability of customers’ equipment. Precitech helps customers to bring their ultra precision machining systems online through its installation and commissioning services.
Preventive Maintenance and Service Contracts
The AMECare Service Contract maintains system integrity by means of a proactive approach. The contract is intended to help customers to operate their Precitech equipment constantly at peak performance. As part of the service contract, critical maintenance works and backup services are carried out at regular intervals so that optimum uptime can be maintained. Most customers make use of Precitech’s annual preventive maintenance service option, which is cost effective. Precitech offers both standard and tailored schemes to meet the specific requirements of customers.
Factory repairs are offered by Precitech for electronic and mechanical components. In addition, the company can provide factory repair service in a quick turnaround due to in-house production of spindles.
Field Service Support
Precitech has a dedicated service team to attend customer requests at the earliest. The company ensures the machine uptime by rapidly responding to the service requirements of customers. Its factory trained service engineers are capable of providing on-site equipment repair and training globally.
Hardware and Software Upgrades
With application engineers and factory-trained field service technicians, a range of solutions is offered by Precitech to customers for optimization and better utilization of their existing machines. With solutions to upgrade the hardware to improve the reliability of the machine or software for leveraging the latest development in ultra precision technology, the company extends the usable life of the capital equipment of customers.
The engineering group at Precitech are experts in the development of ultra precision machining applications. They provide a comprehensive solution to customers after reviewing their specific applications with regard to machining parameters, fixture design, tooling, and metrology process.
An extensive line of spare parts is offered by Precitech to support its installed base.
The service team at Precitech meet the requirements of new or experienced operators and maintenance technicians by offering comprehensive training programs. Proper operation and maintenance of ultra precision machines will help customers to achieve return on investment in less time.
Once the installation is completed, the equipment comes under the extensive warranty contract of Precitech. The warranty contract covers all aspects of the equipment during the first year of service. This is includes factory repairs, all parts, field labor, and phone support. The contract can be renewed for the life of the equipment.
This information has been sourced, reviewed and adapted from materials provided by Precitech.
For more information on this source, please visit Precitech.