ABB’s My Measurement Assistant+ is the ideal digital companion for measurement instruments. It uses Generative AI to expedite maintenance and remote troubleshooting, allowing field professionals and engineers to address issues more rapidly, minimize downtime, and improve operational efficiency.
Who is My Measurement Assistant+ for?
Field Technicians
People who require quick access to maintenance and troubleshooting information.
Maintenance Engineers
Professionals in charge of maintaining and operating measurement instruments.
Operations Managers
People who monitor the effectiveness and dependability of measurement systems.
Why My Measurement Assistant+?
Timesaver
Provides faster access to device information and reduces the need for on-site support.
Cost-Effective
Reduces expenses and downtime by giving precise and timely information.
User-Friendly
Easy-to-use UI that is available from a variety of devices.
Enhanced Expertise
Provides technicians with the possibility of upskilling through video tutorials.
Sustainability
Encourages the use of sustainable and more effective maintenance techniques.
ABB My Measurement Assistant+
Video Credit: ABB Inc.
Features
- Dynamic QR code health scan: Instantly access device health data and diagnostics
- Genix Copilot: Easily locate crucial information in product documentation
- Error code identification/Translation: Error code explanations might help with troubleshooting
- Service case management: Streamline service requests and monitor progress
- Direct access to local/regional service teams: Receive fast assistance from local specialists
- Product registration: Easily register the products for warranty and support
- AutoID scan: Easily discover and manage devices
- Digital twin (VDI2770)/AAS: Improved documentation and lifecycle management
- Cybersecurity: Developed, tested, and approved in accordance with international standards
The Six Quantifiable ROI Aspects of My Measurement Assistant+
Reduce Downtime by up to 20%
My Measurement+ reduces equipment downtime by giving technicians immediate access to documentation, troubleshooting guides, and error code translations.
Increase Maintenance Efficiency by up to 30%
Dynamic QR Code health scans collect and interpret device data more quickly and reliably than before. Copilot integration eases maintenance processes, resulting in faster and more accurate diagnostic results.
Cut Maintenance Costs by up to 15%
My Measurement Assistant + eliminates the need for expensive on-site support and emergency repairs by providing extensive support features and direct access to nearby service teams. The solution offers situation-specific and device-specific insights when and where they are needed.
Improve Spare Parts Management by up to 40%
The integrated spare parts catalog and request system decrease delays and inventory expenses by guaranteeing that the correct parts can be consistently identified when needed.
Enhance Operational Reliability by up to 35%
Using Auto-ID or a dynamic QR code to locate and identify the appropriate device allows for consistent and proper maintenance procedures, which improves equipment performance and reduces unplanned failures.
Boost Technician Productivity by up to 25%
The availability of pertinent documentation, video tutorials, and design tools during on-the-job training improves technicians' abilities and knowledge, allowing them to complete tasks more quickly and with less time spent searching for and verifying information sources.
These estimated ROIs are derived from field service interactions with customers, worldwide support teams, and ABB factories. Independent studies conducted by industry institutes and consultants and made public, provide support for some of these estimates.
Through the Eyes of the Expert
How does My Measurement Assistant+ transform maintenance and troubleshooting compared to traditional methods?
By eliminating the need for on-site visits and offering immediate access to device health information via dynamic QR code scans, My Measurement Assistant+ transforms maintenance and troubleshooting. Its extensive support features, such as digital twin technology and error code identification, improve efficiency and streamline procedures.
What proof do customers have that My Measurement Assistant+ significantly reduces downtime and maintenance costs?
It has been demonstrated that My Measurement Assistant+'s proactive maintenance features and immediate access to vital information can cut downtime by up to 30%. ABB's analysis of customer collaboration in the service teams demonstrates potential reductions, cost savings, and increased operational efficiency.
What makes My Measurement Assistant+’s direct access to local expertise a game-changer compared to other solutions?
In contrast to other solutions that might provide more general support, My Measurement Assistant+ guarantees timely, pertinent support catered to the unique needs through direct access to device type-specific documentation and local and regional service teams.
How does My Measurement Assistant+ integrate with existing systems and devices?
My Measurement Assistant+'s web-based platform is easily accessible and always up to date, allowing for seamless integration with current systems and devices. This guarantees usability and compatibility across various systems and devices.
What measures are in place to ensure the security and privacy of data?
My Measurement Assistant+ safeguards data using strong security measures, such as encryption, secure access controls, and frequent security audits. ABB follows industry standards and best practices to protect the privacy and security of its data.
What training and support is available for the team to get up to speed with My Measurement Assistant+?
ABB provides thorough training and support for My Measurement Assistant+, which includes access to local/regional service teams for individualized help, video tutorials, and guided checklists.
How scalable is My Measurement Assistant+ for growing operations or expanding to multiple sites?
With its high scalability, My Measurement Assistant+ can easily accommodate expanding operations and numerous sites. Its web-based platform guarantees adaptability and flexibility to accommodate growing demands.